ENDNOTE Help Desk for free support:
1-800-336-4474, press 4.
Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5).
Please note: Pratt Library is no longer able to help with Endnote including formatting and functionality issues. For installation issues please call IS at 636-4100. Thank you.
Endnote now offers online getting started guides for Windows, Mac and Online users.
Note: Make sure to close all Microsoft programs including Outlook and Word before starting
Endnote Guided Tour (downloadable pdf)
Please note that Endnote advises users not to save libraries to the following cloud based services: Amazon Cloud, Box, Dropbox, Google Drive, Office 365 (this includes One Drive), Sharepoint, SkyDrive and SugarSync.
Endnote X8 offers EndNoteSync that enables you to transfer your groups and references from your online account to your desktop and the reverse. It is highly recommended that you set up this account and sync it. Even if you never use the online version, consider this your backup library in case you lose your desktop version!!
See the Endnote Online tab on how to sign up for Endnote Online.
Please note that you must be on campus and using a CCHMC computer to get the full version of Endnote Online*
From Endnote desktop version go to:
To get to Endnote Online from the desktop version go to Help-Endnote Online and logon or go directly to www.myendnoteweb.com and login from any computer anywhere in the hospital.
*If you are not on campus or using a CCHMC desktop you will only get Endnote Basic which excludes many features.