Use this tab to find out answers to commonly asked questions and issues.
Are you having trouble installing Endnote to your CCHMC desktop or laptop? Please call IS (6-4100) for help. CCHMC does not have a license that allows our users to install Endnote on a personal computer. Create an Endnote Online account on campus* to use Endnote from any location for 2 year access. When your license is ready to expire simply come go to Endnote (the desktop version) to update/activate your account and get 2 more years.
*You must use a campus desktop or you will only get Endnote Basic, not the full version of the online program.
For functionality or formatting issues or other problems with Endnote please call the ENDNOTE Help Desk (this help is free to CCHMC employees):
1-800-336-4474, choose option 4.
Hours: Monday-Friday, 9am-8pm EST
If you have an Endnote library and need to put it in an Excel spreadsheet with clickable hyperlinks you follow these instructions.
EXPORT ENDNOTE INTO A TEXT FILE
IMPORT INTO EXCEL SPREADSHEET
Step 1 Keep the settings on Delimited and click Next
Step 2 Keep the setting under Delimiters with a check next to Tab and click Next
Step 3 Click Finish
MAKE HYPERLINKS CLICKABLE
In your Excel document: